Complaints

At A-Hjort, we have a lot of respect for our jewelry and we always receive all complaints with understanding and helpfulness.

If you have an accident and your jewelery has broken, we will of course help you.

We know that jewelry often has great and special significance and therefore we are ready to exchange for new or repair your jewelry.

If you want to make a complaint about a piece of jewellery, you pay the return shipping yourself in the first instance. If we accept your complaint, we will of course refund your return shipping costs – so keep the receipt. It is important that you describe as accurately and in detail as possible what is wrong with the jewelry.

But follow our guide here:

Simply send the jewelry in the jewelry box you received it in. Remember to describe as accurately and in detail as possible what is wrong with the jewelry
Send the jewellery securely, for example in a cardboard box, a bubble envelope or other protective packaging.
Attach the buyer's full name, delivery note or order no.

If you are in doubt or have questions about your complaint, you can always contact us by email via the contact page, and we will be happy to help you.

When you send an email, you must attach a picture of the piece of jewelery that is broken, so it is easier for us to help you quickly.

You have a 2-year right of complaint in accordance with applicable consumer law, from the day you have purchased the item.