Exchange of jewellery
If you want to exchange a piece of jewellery, please send the jewellery back to us and place a new order.
NB! You pay for the return shipping yourself, but it's easy and straightforward:
- Just send the jewellery in the jewelry box you received it in.
- Put these in a normal envelope and send this as a standard letter.
- Attach the buyer's full name, delivery note or web-order number.
- Remember to write whether it should be credited or exchanged.
When complaining, make sure to describe as accurately as possible what is wrong with the jewellery. Please include this information as well as your order number in the return shipment.