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FAQ - Frequently asked questions

Below you will find a collection of frequently asked questions and our answers.

If you still need answers to your questions, don't hesitate to get in touch.

How do I get in touch with A-Hjort?

Go to our contact page. There you will be able to see all the details.

 

Ring size chart

Combine the rings as you want. Some of our rings are available down to very small sizes while others are available up to very large sizes or adjustable.

NB: You can find your size by measuring the diameter in millimeters of a ring you already have.

13,4 mm / Str. 42
14,0 mm / Str. 44
14,6 mm / Str. 46
15,9 mm / Str. 50
16,5 mm / Str. 52
17,5 mm / Str. 55

 

18,1 mm / Str. 57
18,5 mm / Str. 58
18,8 mm / Str. 59

 

 

Ring sizes international

     
       
Diameter mm (milimeters) Euro size mm (FR, RU, DK, SE, NO, FI, DE) US size (US, CA, MX) British size (UK, AU, NZ, ZA, FI)
13,4 42 2,2 D 1/2
14 44 3 F
14,6 46 3,7 G 1/2
15,9 50 5,3 K
16,5 52 6,1 L 1/2
17,5 55 7,2 O
18,1 57 8 P 1/2
18,5 58 8 2/5 Q 1/2


Dyrberg/Kern ring sizes:

str. I: size 51
str. II: size 54
str. III: size 57
str. IIII: size 60

Suggestions for size use:  
Babyfinger: Index finger:
Euro size Euro size
46/50 55/57/58
Ring finger: Thumb:
Euro size Euro size
50/52/55/57/58 55/57/58
Middle finger: Midi/tip rings:
Euro size Euro size
55/57/58 42/44/46/50

Euro size corresponding to those of these ring sizes:

XX-small: size 49

X-small: size 51

Small: size 53

Medium: size 55

Large: size 57

That is, if you are a little small for example then choose str. 52. Are you rather a large size Small select a size 54 - and so on.
For questions please write to me at sales.com@a-hjort.com!

Bracelet size chart

At A- Hjort , we have so many different types of bracelets .
We have big, small, thin, powerful and with or without precious stones or diamonds.
We have bracelets at all price levels and our hope is that no matter what style you have, you can find a bracelet that suits you.

Almost all our jewelry designers make their bracelets in adjustable sizes up to 5-8 cm.

If the bracelet is not adjustable the diameter or length of the bracelet will always be mentioned under the product description of the bracelet.

All of our Dyrberg / Kern bracelets, we have chosen to have in size 1. This size suit almost everybody. However, if you have bigger wrists, you can easily write in the comment box at the check-out that you want a size 2 or 3 instead.
str . 1: 63 * 63 mm
str . 2: 65 * 65 mm
str . 3: 67 * 67 mm

How to look after your jewellery

We would suggest that you always remove your jewellery when taking a bath, sunbathing, cleaning, doing sports and gardening. By doing this you will protect your beautiful Pernille Corydon jewellery as well as possible. Also, protect your jewellery from sharp edges, sunlight and extreme heat and cold. The jewellery should not come into contact with nail polish remover, perfume, hairspray and other chemicals.

What are the surface treatments on the jewellery?

Oxidized sterling silver, gold plated sterling silver and rose gold plated sterling silver are surface treatments which will, in time, wear off or the colours will fade. Jewellery with surface treatments will wear and age, and gradually the silver will begin to show. The jewellery will remain beautiful in its own way – it will have a story and character to it. Silver jewellery will gradually darken. It can be polished to a shine again using silver polish. Rhodanization is a lacquer that lasts really well, but if scratches or holes occur in the lacquer they will not disappear.

Can I have the jewellery wrapped as a present?

All the jewellery from A-Hjort is delivered in attractive original boxes. 

I am happy to gift wrap the jewellery. I can also write short personal messages to go with the gifts. When you go to checkout you can add on gift wrapping and write a message, if any, to go on the enclosed card.

I can also provide gift certificates.

Delivery times at A-Hjort

At A-Hjort, we make every effort to get your order to you as soon as possible.

We always ship your order within a few business days.
However, if the jewellery you ordered is not in stock, it may take 4-5 business days before delivery.

Some products or jewellery brands may have longer delivery times. This will be during the actual delivery time of the product.
We make reservations for delay from Post Nord and GLS.

If your order is for an urgent gift or similar, please feel free to contact us - we will immediately be able to answer you if we send the jewellery the same day or the next day.

Packaging at A-Hjort

At A-Hjort we not only deliver jewellery but also delicious packaging, as we want the whole sales experience to be as good as possible.

We always deliver jewellery in the original jewellery boxes.
Then gently wrap these in silk cardus paper. 

Ordering by A-Hjort

From the first click on A-Hjort to receiving your order, we want to make it as easy, straightforward and delicious as possible.

"I want to give every customer a positive experience when they shop with me from the first click on the shop, to ordering, service and delivery." - Anne Hjort Lund, owner.

The webshop is always open around the clock and you can shop whenever you want.

When you order, you will always receive, after a short time, a receipt for receiving your order per. email (an order confirmation).

As we begin processing your order, you will receive an order confirmation. The order confirmation is a confirmation that you and A-HJORT have entered into a binding purchase agreement.


Orders received are processed within a few business days. When your order is completed and packed, you will receive an email confirming that the order has been processed (an invoice).

After that, the package is left to our shipping partner (GLS or Post Nord), you receive the shipping tracking from us - and you can expect to receive the goods 2-6 days after.

A-HJORT makes reservations for price errors, key errors, sold out or expired items, suspected fraud and force majeure.

If any of the above conditions apply, we reserve the right to cancel a trade in whole or in part. Should anything occur in connection with your order, we will of course contact you as soon as possible in order to solve the challenges.

Shipment by A-Hjort

We ship your jewellery carefully and quickly with GLS or Post Nord.

At A-Hjort we not only deliver the jewellery, but also send them in elegant packaging, as our goal is to provide our customers with a satisfactory buying experience.

We always deliver in original packaging. We carefully wrap the jewellery in silk paper; when you buy 1-2 jewellery, it will be in a white plastic envelope. When you buy several boxes, it will be sent in a white A-Hjort box.


A-Hjort strives to send your order to you as soon as possible. We always try to ship your order on the same day if it arrives before 14:30 o'clock.

If we do not have the jewelley you ordered in stock, delivery from us can take 2-3 days. Delivery time is 3-6 days.

If you want to exchange, complain or simply return the jewellery, send us an email to sales.de@a-hjort.com and we will process your request as soon as possible.

Jewelley boxes included

All jewellery from A-Hjort is naturally delivered in original jewellery boxes.
However, Aaagard and Kranz & Ziegler do not deliver jewellery boxes so these are shipped in our own beautiful A-Hjort jewellery boxes.

We also like to pack the jewellery beautifully as a gift. We can also write small personal greetings for the gift. Simply write that it is a gift in the comments box at check-out. You can also write a personal greeting to the attached card. 

Why choose A-Hjort?

If you choose to shop at A-Hjort webshop you always get: 

  • Full refund for 30 days
  • Fast delivery
  • 100% secure payment
  • Free delivery
  • Free gift wrap
  • Beautiful packaging
  • Good and personal customer service
  • We always exchange or return quickly and easily

30 days full return policy

At A-Hjort we always give a minimum of 30 days full return policy.

However, we are always nice and helpful, so when the deadline is exceeded, we also find out.

We can also put the date ahead - if you are in good time with this year's Christmas gift or other - then we would like to set the exchange / return date first until the day the gift is to be given. Simply enter the desired date in the comments box at check out.

Return of Jewelry

You can always get in touch with us - see all contact information here.

If you want to return a piece of jewellery, you pay for the return shipping yourself, but it's easy and straightforward:

  1. Just send the jewellery in the jewelry box you received it in.
  2. Put these in a normal envelope and send this as a standard letter.
  3. Attach the buyer's full name, delivery note or web-order number.
  4. Remember to write whether it should be credited or complaint.

 

Note: The money will automatically be returned to the debit card used when purchasing the order.

If you are returning because of a regrettable purchase or exchange, please send the jewellery back to us.
Once we receive your return case, we will immediately refund the money to the debit card that purchased the jewellery.
If you wish to exchange please place a new order on it.

When complaining, make sure to describe as accurately and in detail as possible what is wrong with the jewellery.
Please include this information as well as your order number in the return shipment.

Gifts at A-Hjort

At A-Hjort, we make a great deal of making the gift perfect. We deliver quickly and easily.


Write in the comments box at the shopping cart, if it's for a gift - we'll pack beautifully for free.

If you would like a personal greeting, just write it in the comments box too - we will write the greeting for you on a card.

We pack the jewellery beautifully in the original jewellery box with a trade mark on it, as well as beautiful gift wrapping paper with curling ribbons.

Complaints

At A-Hjort, all customers must be spoiled, and we always receive all complaints with respect, understanding and helpfulness.

We know that jewellery often have a great importance and that is why we ALWAYS want to help you repair or replace a new one if the accident is out.

When complaining, make sure to describe as accurately and in detail as possible what is wrong with the jewellery.
Please include this information, as well as your order number, in the return shipment.

 

You can always get in touch with us - see all contact information here.

  1. Just send the jewellery in the jewelry box you received it in.
  2. Put these in a normal envelope and send this as a standard letter.
  3. Attach the buyer's full name, delivery note or web-order number.
  4. Remember to write whether it should be credited or complaint.

Note: The money will automatically be returned to the debit card used when purchasing the order.

If you are returning because of a regrettable purchase or exchange, please send the jewellery back to us.
Once we receive your return case, we will immediately refund the money to the debit card that purchased the jewellery.
If you wish to exchange please place a new order on it.

When complaining, make sure to describe as accurately and in detail as possible what is wrong with the jewellery.
Please include this information as well as your order number in the return shipment.

Does A-Hjort send newsletter?

About once a month we send out a newsletter about the latest news on the webshop for example new designer or new jewellery collection.
In addition, there is usually always a delicious competition, giveaway, discount code or great deals.

You can sign up for our newsletter easily and easily here


We look forward to sending it to you.

However, you can always unsubscribe it with a single click if you still do not want to receive it anymore.

Is A-Hjort on Facebook and Instagram?

A-Hjort is both on Facebook here and on Instagram here.

In both places you can find pretty jewelry inspiration on a daily basis.

We take all of our jewelry pictures ourselves or make collages with suggestions for this year's Christmas gifts or birthdays.

At A-Hjort we are very interested in create an exciting and unique jewelery universe.

We really hope you will follow us on Facebook or Instagram - and very much like to share your A-Hjort jewellery pictures on instagram with a @ahjort or #ahjort.